Shipping and delivery
Orders will be processed within 5-7 working days from receipt of payment and, outside the Municipality of Ancona, they are shipped by express courier with tracking. Once the order has been shipped, Tasting Marche will instruct the courier to send the link to track the package.
On average, except for particular periods that are also highlighted on the courier's website, the express courier takes 48 hours in Italy and 4-5 workers days in other European countries for delivery of the package after taking charge. Dalays may be due to the incorrect indication of the address in the order, the lack of references at the destination point (house number not visible or name on the doorbell not corresponding with that indicated on the order) or the absence of available people when picking up the package. The customer will always be informed by tracking the package and will be able to agree with the courier for a second delivery attempt. Tasting Marche with his Customer Service will remain in contact with the customer until the delivery is made.
If the product for some reason is not available at the manufacturer's warehouse and there is a need for a longer time for shipping, Tasting Marche Customer Service will promptly contact the customer to inform him of the delay and verify the possibility of waiting or the preference to replace the product with a similar one or the preference to receive a refund of the corresponding value. The eventuality of delay in the shipment beyond 5-7 working days is however very rare and more reasonably it occurs within 2-3 days.
The shipping charges vary according to the total weight of the shipment. At the time of check-out and, before placing the order, the system will calculate the transport costs based on the weight of the products ordered. In the shipment, particular attention is paid to fragile objects (protective cellars for bottles and strengthening of the packaging for glass jars).
The boxes are sized for shipment.